Call letter

 

Hiring For Technical Support Engineer

location:

Hyderabad / Secunderabad 

Salary:  

Not Mentioned 

Experience:   

freshers and experience candidates can apply

Job Responsibilities:

• Manage large amounts of incoming emails regarding software support

• Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction

• Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams

• Complete or assist with customer product installs as needed

• Meet personal Productivity, Efficiency, and Quality metrics

• Prioritize and resolve issues of the highest technical and business severity

• Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers

• Keep accurate records of customer interactions by documenting them in Salesforce

• Create and maintain customer-facing and internal knowledge articles

Qualification:

• 0 to 2.5yeras experience

• Bachelor s degree in related discipline: Engineering, Computer Science, or Management Information Systems preferred

• Strong problem-solving, decision-making, and critical-thinking skills

• Experience working with ERP databases is a good to have skill

• Experience with software and/or database languages is a good to have skill

• Experience using Salesforce is a good to have skill.
  

Apply Now: For Technical Support Engg.