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Hiring For Technical Support Engineer
location:
Hyderabad / Secunderabad
Salary:
Not Mentioned
Experience:
freshers and experience candidates can apply
Job Responsibilities:
- Manage large amounts of incoming emails regarding software support
- Interact with customers, partners, and software developers to provide advice and assistance and achieve customer satisfaction
- Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams
- Complete or assist with customer product installs as needed
- Meet personal Productivity, Efficiency, and Quality metrics
- Prioritize and resolve issues of the highest technical and business severity
- Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers
- Keep accurate records of customer interactions by documenting them in Salesforce
- Create and maintain customer-facing and internal knowledge articles
Qualification:
- 0 to 2.5yeras experience
- Bachelor s degree in related discipline: Engineering, Computer Science, or Management Information Systems preferred
- Strong problem-solving, decision-making, and critical-thinking skills
- Experience working with ERP databases is a good to have skill
- Experience with software and/or database languages is a good to have skill
- Experience using Salesforce is a good to have skill.
Apply Now: For Technical Support Engg.