Capgemini is Hiring Service Desk Engineers
Job Description:
We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 0.6 to 3 years of experience
Preferred qualification is B.Tech/BCA/Diploma in IT field
Should be open to a 24*7 work environment, Rotational shift with rotational week off
Should be available to work on Indian Holidays
Should be good in taking initiatives and responsible enough to handle pressure
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication, presentation skills, inter-personal skills
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
Responsibilities:
Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
Handling Trouble Tickets in the form of Chat/Service Requests/Emails
Working towards meeting the defined SLAs for all metrics
Maximize customer satisfaction through effective solutions delivery
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues
Apply Now: For Service Desk Engineer
Experience Required: 0 - 3 years
Expected Salary: ₹ 3,00,000 - 5,00,000 P.A.
Work location: Noida, Delhi / NCR
Work mode: Hybrid